Lumello Face Creme Soft Launch

Shipping within Canada

We offer free shipping to Canadian addresses with any order over $150. For orders of any amount under $150, we charge a flat rate of $15.

We make every effort to process your order as quickly and carefully as possible. All Canadian shipments are sent by Canada Post, Purolator and UPS using expedited parcel service. All packages are insured up to $100 and can be tracked online. Once your order is shipped, we will send you an email with your tracking information which you can monitor here on canadapost.ca

*Some exceptions apply for the provinces of Nunavut, North West Territories, and Yukon, with a flat rate of $20 on all orders & Free shipping on orders over $300.

*Local Pick-Up is a shipping option. Pick up is at our store located: 92 Gore Street East, Perth, Ontario.

United States Orders

We offer $10 flat rate shipping on all orders over $150. For orders of any amount under $150, we charge a flat rate of $15.

International Orders

For the rest of the world, you will be charged based on location at check-out.
Estimated Delivery time: Please allow 10-14 business days however this can vary depending on location.

Further Information:

Our packaging is made of eco conscious materials, and we try to limit overwrapping and waste as much as possible.

Aprikose cannot be held responsible for packages that are late, lost or damaged by Canada Post, Purolator and UPS and that customs and duties and other taxes are the responsibility of the customer.

Some items have non-standard dimensions and may require additional shipping charges. If needed, we will contact you after your purchase to inform you.

Returns

Your satisfaction is our top priority. If for any reason you are not pleased with your purchase, we will gladly accept return within 14 days of receiving your purchase. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items include magazines and undergarments, including socks and underwear.  Only regular priced items may be refunded, unfortunately sale items cannot be exchanged or refunded.

Seasonal Misha & Puff Knit Collections are FINAL SALE. Due to Misha & Puff handmade nature, and coveted following upon its release, we cannot accept cancellations. 

Please note:
As  part of our seasonal holiday collection, items marked final sale are not eligible for return or exchange.

To complete your return, follow this link to our Returns Center. 

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

Lost or Damaged Item Policy:

At Aprikose we take utmost pride in curating high grade products. Our Quality Control policy is is of great importance, and we can assure you that upon selecting and packing your orders that we do so with care and attention to detail. We do not proceed to send a defective item, however, if your item(s) are damaged in transit - we encourage you to investigate this issue with respective Carrier (UPS, Canada Post). We cannot take responsibility for any orders once they leave our pocession. This may include items that are: damaged or lost in transit, or have been damaged upon recieval. 

Return Policy on Sale items: 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.