Yes, you can purchase a gift card from Aprikose. Simply visit our Gift Card page to select the amount and complete your purchase. Gift cards are delivered electronically via email, making them perfect for last-minute gifts or special occasions.​

If your tracking shows your order as delivered but you can't locate it, please first verify that the shipping address provided with your order is correct. We also recommend checking around your property, with household members, neighbours, your building concierge, or your mailroom, as carriers may leave parcels in a safe location or with someone nearby.

If you're still unable to locate your package, please contact the shipping carrier directly, as they may be able to provide additional delivery details or assist with locating your parcel.

If you need further assistance, please email us at hello@shopaprikose.com. While we're always happy to help where we can, Aprikose is not responsible for packages that are marked as delivered by the shipping carrier.

We now offer WORLDWIDE SHIPPING!

Canada:

-Flat rate shipping of $15 on all orders

-Orders are shipped via Canada Post, Purolator, or UPS

United States:

-Flat rate shipping of $35 on all orders

-Tarrifs and Duties paid upon arrival.

Rest of the world:

-For the rest of the world, you will be charged based on location at check-out.

Orders are processed and dispatched from our shop in Perth, Ontario, Canada within 1–5 business days. Once your order has shipped, you'll receive a confirmation email with your tracking information.

Please note that delivery times shown at checkout are estimates and begin once your order has been dispatched.

We accept a variety of secure payment methods, including:

• Credit & Debit Cards: Visa, MasterCard, American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

When you place a pre-order, you are reserving an item before it becomes available for general sale. Your order will be processed and shipped as soon as the item is back in stock or becomes available, based on the estimated shipping date provided.

Please note that pre-order items are charged at the time of purchase. If you have any questions about your pre-order or its status, feel free to contact us at hello@shopaprikose.com.

To be eligible for a return, items must be:

• Unused, unwashed, and in their original condition
• In the original packaging, with tags still attached
  Returns must be returned within 14 days of receiving your order.

Please note: we do not offer refunds. Approved returns will be issued as store credit or may be exchanged for another item.

Also, items marked Final Sale, discounted items, magazines, and undergarments (including socks and underwear) are not eligible for return or exchange.

To begin a return, follow this link to our Returns Center. 

Yes! We’re happy to offer exchanges for eligible items.
Items must be returned in unused, unwashed condition, with original tags and packaging, and the return must be made within 14 days of receiving your order.

If you'd like to exchange an item, please start the process by emailing us hello@shopaprikose.com and indicate the item you'd like in exchange.
Please note: exchanges are subject to item availability and are processed as part of our store credit policy—we do not offer direct refunds.

No, final sale items cannot be returned or exchanged. This includes:

• Discounted or sale items
• Items marked Final Sale
• Undergarments (including socks and underwear)
• Magazines
• Seasonal and holiday collection items labeled Final Sale

We encourage you to review product details carefully before purchasing final sale items.

We take great care in ensuring all items meet our quality standards. If your item is defective or damaged, please contact us immediately at hello@shopaprikose.com with details of the issue.

Please include:

• A description of the defect or damage
• Photos of the item and any visible damage
• Your order number

We’ll work with you to resolve the issue, which may include offering a replacement or store credit. Please note that any claims for damaged or defective items must be reported within 14 days of receiving your order.

To stay updated on our latest sales, events, and promotions, we recommend subscribing to our newsletter. You can sign up at the bottom of our homepage or during checkout.

Additionally, be sure to follow us on our social media channels for real-time updates, exclusive offers, and sneak peeks at new arrivals!

Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number and a link to follow your parcel's journey.

You can also track your package directly through the carrier’s website (e.g., Canada Post, UPS, or Purolator) using the tracking number provided.

If you haven’t received your tracking info within a few days of placing your order, feel free to reach out to us at hello@shopaprikose.com.

We process orders quickly to ensure timely dispatch, so we're unable to make changes once an order has been placed. This includes shipping or delivery address updates, size changes, item changes, or order cancellations.

Please review your order carefully before completing your purchase to ensure all details are correct.

Yes! We always offer complimentary gift wrapping in-store, and for our online customers, we offer beautiful gift wrapping for just $5.

We take great care in ensuring that every package looks beautiful and arrives ready for gifting. From the packaging to the finishing touches, we make sure your parcel is as lovely as the item inside!

We’re here to help! If you have any other questions or need assistance, please don’t hesitate to reach out to us at hello@shopaprikose.com. Our customer service team will get back to you as quickly as possible to assist with your inquiry.