Therese Turtleneck Sweater in Merino Wool - Olive Green

Shipping Policy

Canada

• Flat rate shipping: $15 CAD on all orders

• Orders ship within 1–5 business days of order processing

• Shipped via Canada Post, Purolator, or UPS using expedited parcel service

• All shipments include tracking and are insured up to $100

• Tracking information will be emailed once your order ships

• Yukon, Nunavut, Northwest Territories, Newfoundland + Labrador incurs a Flat Rate Shipping of $25 CAD on all orders.

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Local Pickup

• Free local pickup is available at our storefront:
  92 Gore Street East, Perth, Ontario

• You will be notified when your order is ready for pickup

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United States

• Flat rate shipping: $25 USD on all orders

• Orders ship via Purolator (DDU – Delivered Duty Unpaid)

• Import duties, taxes, and customs fees are not included at checkout

• Any additional fees charged by US Customs are the responsibility of the customer

• At this time, DDP (Delivered Duty Paid) is not offered

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International Orders

• Shipping rates are calculated at checkout based on destination

• Estimated delivery time: 10–21 business days

• We recommend selecting a shipping method that includes tracking

• Import duties, taxes, and customs fees are not included at checkout

• Any additional fees charged by US Customs are the responsibility of the customer

• At this time, DDP (Delivered Duty Paid) is not offered

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Returns, Failed Delivery & Additional Charges

• Any orders returned, abandoned, or undelivered due to unsuccessful delivery attempts may incur additional fees

• These charges, including return shipping costs, will be billed to the customer

• Oversized or irregularly shaped items may require additional shipping charges; if applicable, we will contact you after checkout

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Additional Information

• We use eco-conscious packaging and aim to minimize waste

• Delivery timelines are estimates only and are not guaranteed

• Delays may occur due to customs processing, holidays, or carrier-related issues beyond our control

• Once an order has shipped, Aprikose is not responsible for packages lost, stolen, or delayed in transit

• Packages marked as delivered by the carrier are not eligible for replacement or refund

• Customers are responsible for providing accurate and complete shipping addresses

• Shipping fees, duties, and taxes for returns and exchanges are the responsibility of the customer

• Any additional shipping costs for exchanges will be charged to the customer

RETURNS & EXCHANGES

At Aprikose, your satisfaction means everything to us. If you're not completely happy with your purchase, we accept returns within 14 days of delivery for store credit or exchange only.

Please note: we do not offer refunds.

ELIGIBILITY REQUIREMENTS

To qualify for a return, items must be:

• Unused, unwashed, and in original condition

• In the original packaging, with tags attached

NON-RETURNABLE ITEMS

The following items are final sale and cannot be returned or exchanged:

• Undergarments, including socks and underwear

• Magazines

• Items marked Final Sale

• All discounted or sale items

HOLIDAY & SEASONAL ITEMS

Items sold as part of our seasonal or holiday collections marked FINAL SALE are not eligible for return or exchange.

STORE CREDIT

Shop credit can be used both in-store and online.
To redeem your credit for an online purchase, please contact hello@shopaprikose.com as well as visit our Returns Center.

HOW TO START A RETURN

To request a return for store credit or an exchange, please visit our Returns Center.

Please do not send your purchase back to the manufacturer.

Once we receive and inspect your return, you’ll receive an email notification regarding the status. If approved, store credit will be issued or your exchange will be processed. Approval is at the sole discretion of Aprikose.

SHIPPING COSTS

Customers are responsible for the cost of return shipping.
Original shipping charges are non-refundable.

DAMAGED OR LOST ITEMS

We pack every order with care and attention to detail. However, once your package leaves our facility, Aprikose is not responsible for lost or damaged items in transit.
If your order arrives damaged or is lost, we recommend contacting the shipping carrier (e.g., UPS or Canada Post) directly to file a claim. We will always try our best to assist you in any situation.